After a first LMS Health Check, Educontinu identified the bottlenecks in the Docebo structure used by RQC Group. Possible improvements were labelled and integrated into an optimal user experience solution. This solution focussed on both optimising the client experience and the most efficient operational structure for administrators.
Following our advice, the points of improvement were discussed and realised step by step. Adjustments were implemented in the addressing and branding, the setting of enrolment rules, and the automated sending of notifications – everything to stimulate the sales of online training programmes.
With the integration that was implemented between WordPress and WooCommerce, companies can now easily purchase multiple training programmes at the same time on the RQC Group e-commerce-enabled website, including automated volume dicounts, without any manual intervention required. Employees are also registered automatically and linked to the training programme they need to complete as part of this e-commerce purchase process. Additionally, Educontinu also provided a link with TrustPilot and Webhooks to tigger automated course-review emails on completion of courses, while we support RQC Group with its day-to-day administration, the use of, and any technical hiccups with Docebo LMS.